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Calling Us

We are available Monday — Friday to answer child care questions, medication questions or to help you decide if your child needs to be seen. If you wish to speak to the doctors, non-emergency calls are answered at the end of the afternoon and, as time permits, between appointments. For a complicated problem, please schedule an appointment. When calling about a sick child, always have a pencil and the number of your pharmacy ready. As we have limited staff on Saturday, please hold all routine calls until the weekdays.

GIVE THE FOLLOWING INFORMATION WITH EVERY CALL when speaking with the receptionist or service operator:

Your child's name, age and sex.

 
The telephone number where you can be reached.

 
(Give more than one number if you will be at that location for a limited time.)

 
Your child's most important symptom or symptoms.

 
The degree of urgency of the call. i.e. whether an immediate call-back is required.

 
CALLING BASICS

IF YOU BELIEVE THAT YOUR CHILD HAS A LIFE-THREATENING EMERGENCY – DIAL 911 IMMEDIATELY. Then call us as soon as practical to let us know that your child is in transit to the hospital.

 
When calling the doctor for an EMERGENCY:

Tell the office receptionist or answering service operator "This call is an emergency!" so that you can    be put in touch with the doctor as quickly as possible.

 
When calling for a NONEMERGENT PROBLEM:

Ask when the doctor or nurse is most likely to return your call.
If you have not received a call-back within a reasonable period of time, always place a second call to    our office to be certain that a miscommunication has not occurred.

 
INTUITION is very important. If you feel very nervous about your child's condition, say so. If your child looks and acts well, report that also.

 
Report any CHRONIC ILLNESSES your child has, such as diabetes or asthma, any immunizations (shots) your child has received recently, and any medicines or other treatments your child is presently receiving. Also, remind the doctor about yoiur child's ALLERGIES when medicines are prescribed.

 
If you don't understand the INSTRUCTIONS given by the doctor or nurse, ask to have them repeated.

 
If an examination is not needed, at the COMPLETION OF THE CALL you should know the most likely cause of your child's condition, which medicines or treatments should be given, and what signs or symptoms to watch for. You should also know under what circumstances you should call the doctor or nurse back.

 
When TRAVELING BY CAR, even during an emergency, drive carefully and slowly, and use a restraining car seat for your child. If you feel too nervous to drive, call a friend or a taxi. If an ambulance is needed, our doctor or nurse can call one for you.

 
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